Tattva Minds — Payment Terms and Conditions
Effective date: 23-Sep-2025
Tattva Minds, operated by Rita Lal, provides educational engagement services through its website, including quizzes, competitions, learning activities and other offerings made available from time to time.
All charges are displayed in Indian Rupees (INR), unless otherwise specified. The applicable price, taxes, validity, service inclusions and any additional charges will be displayed before payment confirmation.
Payments may be processed through Razorpay or another authorised payment service provider. Available payment methods may include UPI, credit cards, debit cards, net banking and other supported options.
A registration, purchase or subscription will be confirmed upon successful payment verification. Users will receive confirmation through their registered email address or their Tattva Minds account, as applicable.
In the event of an unsuccessful payment, no purchase or paid registration will be confirmed. If an amount has been debited but confirmation has not been received, users should contact support@tattvaminds.com with the transaction reference.
Where a user is below 18 years of age, payment for paid services must be authorised by a parent or legal guardian. The parent or guardian making the purchase agrees to the applicable payment, participation and refund terms.
Where subscription plans are offered, their price, validity, benefits, renewal conditions and cancellation process will be disclosed before purchase.
Recurring payments, where available, will be activated only with the customer's explicit authorisation and in accordance with applicable payment regulations. A subscription will not be automatically renewed unless the customer has authorised recurring billing.
If payment is debited but the associated service is not activated, Tattva Minds will verify the transaction and either activate the purchased service or arrange a refund, as appropriate.
Verified duplicate payments for the same purchase will be refunded to the original payment method.
Customers should report payment-related concerns to support@tattvaminds.com, providing their registered email address, transaction ID, payment date and a brief description of the issue. Customers retain their applicable statutory rights and rights under their payment provider's dispute process.
Tattva Minds may update these terms to reflect changes in services, payment methods or applicable law. The terms presented and accepted at the time of purchase will ordinarily govern that purchase, subject to applicable law.
Once a timed quiz, competition or digital service has commenced or been substantially consumed, refunds will not ordinarily be available for a change of mind. This does not affect refunds required by law or available due to a defect, non-delivery, material misdescription or failure on the part of Tattva Minds.
Where Tattva Minds cancels a paid competition without providing an agreed alternative, customers will be entitled to a full refund.
Approved refunds will ordinarily be initiated within seven working days and returned to the original payment method. The time required for the amount to appear in the customer's account will depend on the bank or payment provider.
This policy does not restrict any rights available to consumers under applicable Indian law.
Tattva Minds provides primarily digital services through tattvaminds.com. No physical shipment is involved in the purchase of online quizzes, digital registrations or platform subscriptions.
Upon successful verification of payment, access to eligible digital services will normally be activated immediately or according to the published schedule for the purchased service.
For scheduled competitions, the event date, participation instructions, eligibility requirements and access arrangements will be communicated through the platform or the participant's registered contact details.
If a successfully purchased digital service remains unavailable for more than 24 hours beyond its promised activation time, customers should contact support@tattvaminds.com.
Where physical prizes, certificates or merchandise are included in a competition, the relevant delivery arrangements, eligibility conditions and expected timelines will be published in the event-specific terms.
Add the following to your existing Privacy Policy rather than creating a second, potentially conflicting privacy document.
When a user makes a purchase, Tattva Minds may process their name, contact details, order information, transaction reference, payment status, purchase history and limited payment-related information necessary to complete and support the transaction.
Payments are facilitated through authorised third-party payment service providers, including Razorpay. Where Razorpay's hosted checkout is used, sensitive payment credentials are entered and processed through its payment infrastructure. Tattva Minds does not intentionally collect or store complete card numbers, CVV or payment authentication credentials.
Payment-related information may be used to fulfil orders, provide purchased services, issue confirmations and invoices, manage refunds, detect fraudulent transactions, handle customer queries and comply with applicable legal obligations.
Personal information will be shared with payment providers and other authorised service providers only to the extent necessary for these purposes or as otherwise permitted by applicable law. Users may contact support@tattvaminds.com regarding their payment-related personal information or privacy concerns.
Business name: Tattva Minds
Operated by: Rita Lal
Registered business address: Plot no 33 Sita Vihar colony Jankipuram Lucknow, 226021
Customer support: support@tattvaminds.com
Contact number: +91-9129820466
Support hours: 9:00 am to 6:00 pm IST
We aim to acknowledge customer complaints within 48 hours and resolve them within one month of receipt. Payment disputes, refunds and data-protection requests will be handled according to the applicable policies and legal requirements.